A better route from “Which car?” to a qualified enquiry.
How a mobility advisor brings vehicle preferences, catalog discovery, and enquiry qualification into one conversation.
The challenge
Vehicle enquiries often start with a broad question: a family trip, a passenger count, or a preferred model. A team needs enough context to recommend a suitable vehicle without repeatedly asking the customer to start over.
The approach
The current platform includes a configured mobility recommendation agent and a catalog-backed recommendation skill. Published vehicle attributes guide discovery; visual catalog responses help customers explore the selected vehicles. Conversation context supports follow-up requests about the same shortlist.
Where the team comes in
Existing conversation flows can collect enquiry details, while the inbox supports a handoff to a person. The newer orchestrator booking route remains disabled until its execution adapter is connected. Availability and confirmation remain business-owned decisions.
What this enables
A coherent discovery and qualification journey that can be evaluated through recommendation relevance, completed enquiries, and handoff quality. This is an implementation example; customer conversion results have not been measured for this publication.