Make a technical catalog feel like a helpful conversation.
A product advisor that connects application requirements with catalog knowledge and a human sales team.
The challenge
Technical buyers need more than a product name. They need to match an application with the right category and share requirements before a sales team can prepare a useful quotation.
The approach
The project includes an enabled HVAC recommendation route and a dedicated product advisor. The agent uses catalog search and business knowledge to respond to application-led requests, such as finding a diffuser for a cleanroom or a grille for an office.
A considered handoff
Visual product discovery and structured enquiries help prepare the conversation for a sales specialist. Existing published Meta Flows can support service enquiries; the new orchestrator service-booking route is a draft awaiting its execution adapter.
What this enables
A repeatable first-response process with clearer requirements for a human team. Useful evaluation measures include qualification completeness and recommendation accuracy. No customer performance numbers or endorsements are claimed.